Posts Tagged steve farnsworth

The dog and Sears story

I read this SearsKilledMyDog.com recap on Bart last night and am posting it on my blog because it has a little bit of everything I am interested in: dogs, customer support, customer experience, pissed off customers, happy customers, resolution, horror stories, social media, and the list goes on.

It’s also about Sears and refrigerators both of which are not on my “interested in” list, but you could just about insert any company name and/or appliance to relate to this story.

There is an ending to the story – whether you think it’s good or bad is your call.

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