Double carma

I mean karma. Yesterday I posted a way-too long tale about my car, its woes, and some not-so-great customer experiences. Hours after I posted, following a nice workout and while enroute to lunch, my car's engine warning light went on. Yellow warning light. On my dashboard. Which has never happened, expect for the occasional, "you're … Continue reading Double carma →

Two stories: Is either a good customer experience?

Now that I'm more involved with Customer Support at Blurb, I'm now looking at personal experiences with customer support through a different lens. I started this post a while ago, never finished it, but upon today's experience, here it is. Today I travelled to Redwood City for a smallish, peer-attended event given by our CRM … Continue reading Two stories: Is either a good customer experience? →

The resort complex

It's been a few weeks since we left the confines of Club Med in Cancun. Was it worth it? Would we do it again? Yes, and probably not. We usually travel as inexpensively and pragmatically as possible. Condos in Hawaii, apartments in New York and Europe, and the occasional B&B in England. We like to … Continue reading The resort complex →

The history of marriage

Fourteen years ago – March 1, 1995 – on Ke'e Beach in Kauai, Shelly and I got married ... for the first time. On June 25 of that year we had a party to celebrate that momentous occasion. We had about 60 friends and family at our house and it was 105 degrees in our … Continue reading The history of marriage →

Hello Houston

I cannot think of a better way to kick off this blog than with a travel-related post. Don't worry, as this blog takes shape it will have more of a focus. Until then, things are going to be a bit random. So, Shelly and I have done our fair share of traveling: England - twice, … Continue reading Hello Houston →