Planes, volcanic ash, trains, a taxi, and Edinburgh

I'm dusting off my blog to catalog our UK trip to Scotland and England. Wait, I think dusting is not a good word choice here. Read further and I'll explain. We boarded our Virgin Atlantic plane around 4:30 pm on Wednesday. Thankfully, we had a two-seat across row, so it was just us in super … Continue reading Planes, volcanic ash, trains, a taxi, and Edinburgh

The dog and Sears story

I read this SearsKilledMyDog.com recap on Bart last night and am posting it on my blog because it has a little bit of everything I am interested in: dogs, customer support, customer experience, pissed off customers, happy customers, resolution, horror stories, social media, and the list goes on. It's also about Sears and refrigerators both … Continue reading The dog and Sears story

Welcome to the 21st Century: United’s expensive customer service mistake

Disclaimers: I am not a fan of country music; I have flown United; I am a customer advocate In the spring of 2008, United followed its Terms and Conditions – i.e. , their fine print, their internal customer service policies – to their bottom-line minded detriment, and refused to reimburse a customer $3,500 for damage … Continue reading Welcome to the 21st Century: United’s expensive customer service mistake

Alone in a locker room of wannabe Oakland Raiderettes

Well, not completely alone. Imagine my surprise, as I – post work-out, dressed in boy muscle shirt, boy shorts, wearing weight gloves and my iPod – rounded the corner into my section of gym lockers, and literally walked into a gaggle of twenty 20-something wannabe Oakland Raiderettes Cheerleaders. Yes, today was the second Sunday of … Continue reading Alone in a locker room of wannabe Oakland Raiderettes